Why are the hold times so long for American Airlines?

Why is the Hold Times So Long for American Airlines?


American airline is a US-based aircraft, and this airline's headquarter is located in Fort Worth, Texas, which is within the Dallas-Fort Worth metropolis. Further, suppose you are booking travel internationally. In that case, this airline will be the most competitive option as it is the world's largest airline in measuring fleet size, scheduled passenger trips, and last revenue over passenger miles. While you book a seat on American Airlines, then passengers are getting the option to make their journey so memorable because they are going to get full access to the off-board and in-flight services and facilities that they can use to their fullest and going to get the best travel experience with this airline.


Besides travel, if you are looking to book a seat on American airlines or want to cancel the existing booking with the direct help of a customer service representative, then a feasible and reliable way is to select an official helpline number. 


But, after COVID had struck so severely in the travel industry due to this pandemic, customers are not going to quickly get in touch with a representative because American airlines hold time, for calls getting more than usual, and it can be up to 2-3 hours. So in such an instance, the most competent mode to get through would be if you use other contact methods, or you can also shift onto another contact number to connect with the customer care agent on call.


Through customer service phone number: If you are trying to dial a particular number back to back to reach a customer service agent, then you can press # or * to patch your with a representative quite fast and skip American airlines wait time because these are the most convenient option that you can select for assistance.


  • To get toll free helpline number, visit the American airline website.
  • First, open the help page, and then hit the American contact option.
  • After which, you can select country code and city and tap search. 
  • After this, you have different contact numbers. 
  • Select the number, dial it, and then go by the preferred IVR commands which you get from the automated voicemail instructor
  • Press the 9th option to divert the call to a representative, but if you are on hold for the past 5 minutes, press * or # on repeat-ion, and then you may connect with the customer service assistant quite smoothly.


Use online chat service: Another best option to come in touch with American Airlines is if your call is getting on hold after calling on official customer service number. Because by chat also, you will connect with a virtual assistant who is available 24/7 for help.


  • To use this service, you will have to open the official website of the American airline.
  • After this, move to the contact us page.
  • Here, you have a chat icon on the bottom right side of the page.
  • Tap over it, and a small chat window will open where you can start your conversation with the virtual assistant. 
  • But, for that, you must provide your full name, email address, or phone number. 
  • After which, within the text space, you can type in your message, and within seconds, you will get help from the assistant hassle-free.


Connect via Social media methods: You can even follow the American airline's customer service team over social media networks. For this, you have Facebook and Twitter, as these are the only ways to use and get help. To activate this service, you need to follow the Social media networks as given briefly in the pointers here as a reference.


  • Facebook: For this platform, you must visit the American Airlines official site and there, scroll down the homepage, and here hit the Facebook icon, and a new page will open up wherein you log in to your account, and after that, you can send the message as per your issue on hold, and the team will provide appropriate guidance
  • Twitter: With Twitter access, also you have the option to send your requirement, and same for this access, you have to be on the website of the airline and there select Twitter, and after that, once again, you have to log in and get access of this platform wisely.


Henceforth, if you are getting issues in American airlines flights, or call hold, then the most prominent option to get through would be if you drop a mail to the customer service team of American airlines and therein describe your issue with appropriate reach. You get revert within 24 hours from the expert hassle-free, and you can apply them accordingly to get help.

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