What is Swiss Airlines Cancellation Policy?

Swiss Airlines Cancellation Policy

Passengers frequently book their flight tickets in advance in order to get the best deals. However, things may not always go as planned, and passengers must cancel their flight tickets. However, if customers have booked a reservation with Swiss Airlines, they do not have to worry about flight cancellation and charges if they cancel their flight ticket. Even in the event of a cancellation, the airline is widely regarded for providing its clients with the finest possible service. The airline's cancellation policy is listed below for your convenience.

Swiss Airlines Cancellation Policy as follows:

  • As per the 24-hour risk-free period, the passengers can cancel their flight ticket within the initial 24 hours of reservation without paying the cancellation charges. The cancellation must be made at least seven days before the flight departure. 

  • Suppose the cancellation is made after 24 hours for a non-refundable flight ticket. In that case, the passengers will only get a travel credit of half their ticket amount after the cancellation. 

  • If the cancellation of the flight ticket is made by the airline due to any medical emergency. Then also, the passengers will get a complete refund of their flight ticket, provided they are required to submit the necessary documents supporting their issue. 

  • If the cancellation of the flight ticket is made by the airline, then they will be liable to provide a complete refund of the flight ticket to the passengers. 

  • If there is a delay of three hours in the scheduled flight departure and the passengers proceed with the cancellation, then the airline will provide them with a complete refund as well as compensation for the flight delay.

  • If the airline cancels the connecting flight, the passengers will be liable to get a refund of their half ticket amount left after deducting the amount used under the used ticket. 

The Process To Cancel Your Flight Ticket with Swiss Airlines

The passengers can cancel their flight tickets over the phone call or through the official website of the airline. The steps needed to be followed to make the cancellation online are mentioned here for you as follows.

  • Jump onto the airline's official website and look for the 'Manage Booking' option at the top tab. 

  • Enter the PNR number as well as the last name of the passenger to proceed further. 

  • You will be redirected to the flight details page, where you are required to look for the cancellation option. 

  • Follow the process to proceed with the cancelation of your flight ticket, and you may also have to mention the reason for your cancellation to claim a refund.

  • Once the process is complete, you'll find yourself on the contact page, where you have to follow the on-screen instructions to make the payment of cancellation charges. 

  • Once the cancellation charges are paid, and the process is complete, you'll receive the confirmation on your registered email address.

  • A link will also appear on your screen through which you can request a refund from the airline. 

The cancellation can also be made with the help of a customer service agent for the airline over call. All you need to do is provide the agent with all the necessary details. Once the process is complete, you can also proceed with the refund of your balance ticket amount after the deduction of cancellation charges. 

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